It’s always nice to put a face to the name at the end of the telephone so meet the office team and find out a bit about us:
Sarah Lord
Director and Registered Manager
Sarah worked for a high street bank for 18 years before taking over Extra Care Home Services. The business strong caring ethos is what attracted her the most. The company has gone from strength to strength under her leadership and Sarah studied hard to qualify in Leadership & Management of a Social Care Setting. She believes strongly in being a “hands on” leader and she is regularly out looking after Service Users in their home. She has many years experience as a Community First Responder for the East of England Ambulance Service, so is well trained and equipped to deal with many medical emergencies. She is currently studying for her Masters degree alongside running the company.
Michael Lord
Director
Michael is director with the company along aside his wife Sarah. As a senior paramendic with the East of England Ambulance service for over 35 years, he is always on hand to support Sarah and the team with clinical support.
Susan Scott
Administration Manager
Susan joined Sarah in the office in October 2007 after many years of administrative experience in a variety of settings. She still enjoys the challenge of setting up new systems to make the office run smoothly.
Andrea Canham 
Deputy Manager
Andrea has worked for Extra Care for many years taking 18 months out to gain experience in a residential care setting before returning to the Extra Care family. Andrea works as a hands on carer as well as organising all the rotas and carrying out assessments for new and existing clients and deputising for Sarah