Privacy Policy
At Extra Care Home Services we’re committed to protecting and respecting your privacy. We only use the information we collect about you lawfully (in accordance with the General Data Protection Regulations, Data Protection Act 1998 and the EU Privacy and Communications Directive.) This includes information submitted voluntarily by you through a form or gathered automatically as you visit this website.
This policy explains when and why we collect personal information about people who may enquire and use our service, how we use this information, the conditions under which we may disclose it to others and how we keep this secure.
We will review this policy on a regular basis so please ensure you check this policy for any changes which may occur. By using our website, you’re agreeing to be bound by this Policy.
Who are we?
Extra Care Home Services Limited is a domiciliary care provider regulated by the Care Quality Commission and a supplier of domestic, gardening and auxiliary work as an Employment Business. We are based in North Walsham and our registered address is 24 Market Place, North Walsham, NR28 9BS.
How do we collect our information from you?
We obtain information about you when you call us, email us or come and visit us at our office. We obtain this information when you enquire about care or domestic/gardening/auxiliary support or in fact use our services. We will collect our data by any of the following methods:
- Telephone
- Post
- Face to Face
What type of information is collected from you?
The personal information we might collect may include your name, address, contact information, next of kin details, lifestyle & social circumstances, financial details, services provided. personal life, hobbies, interests and previous work experience.
We may also process sensitive classes of information that may include physical or mental health details, medication records, sexual orientation, racial / ethnic origin, religious and other beliefs.
How is your information used?
To seek your views or comments on the service we provide to enable us to develop and improve our services
- Notify you of changes to our service
- To liaise with other health professionals with any medical concerns we may have about you and in order to carry out a full assessment of your needs.
- To pass on relevant information to our workers and employees to allow you to receive support from us
- For an assessment of your care needs to establish whether we can provide the appropriate support to you.
Disclosure of your information
We sometimes need to share the personal information we process with the individual themselves and also with Health Care Professionals and other organisations / companies who work in association with us and provide other services for you and to law enforcement agencies involved in fraud prevention and detection if we have a duty to do so of if the law allows us to do so.
Security
We will treat all of your information with strict confidence and we will take all reasonable steps to protect your information.
Your browser generates other information, including which language the site is displayed in, and your Internet Protocol address (IP address). An IP address is a set of number which is assigned to your computer during a browsing session whenever you log on to the internet via your internet service provider or your network. Your IP address is automatically logged by our servers and used to collect traffic data about visitor to our websites. We do not use your IP address to identify you personally.
Storage
We use Cloud IT storage systems to store the electronic data we hold. These are
Microsoft Inc Operating under EU-US Privacy Shield
Intuit – Operating under Swiss – US Privacy Shield and EU-US Privacy Shield
Webformed – Holding a ISO27001 certification for data security
Cookies
A cookie is an element of data that a website can send to your browser, which may then store itself onto your computer.
We use cookies on our website, by using our website you agree that cookies can be placed onto your computer. You can usually change your browser settings to prevent this happening however by disabling cookies, or certain types of cookies, you may hinder your user experience on this and other websites, or prevent them from working entirely.
Other Websites
This Privacy Policy only covers our website www.extra-care.co.uk Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours. By following these links you understand we can no longer be responsible for how your data is collected or processed by these organisations
General
You have a right to find out what personal data that we keep about you (Subject Access Request) In order to receive such information, please send your contact details including address and payment of £10 to cover administration expenses to the following address. We have 1 month from receipt of your request to provide this information to you:
Extra Care Home Services Limited
24 Market Place
North Walsham
Norfolk
NR28 9BS
If you are concerned that any of the information we hold on you is incorrect of you have a general enquiry in connection with our Privacy Policy, please contact us either on 01692 500714, email us at sarah@extra-care.co.uk.